Business Telephone Systems
A business telephone system, abbreviated as BTPS, is a multiline phone system usually utilized in medium-size business environments, ranging from small shops to large corporations. It can provide the company with telephone communications and other services such as data networking, conference calling, instant messaging and conferencing. It is normally integrated with other communication technologies in an environment. The term 'Business Telephone System' refers to both the system itself and the communication services that it provides. The BTPS was designed for small and medium-sized business enterprises that required high-quality and cost effective telephone communication solutions. It also enables businesses to reduce their capital expenditure.
You can get different models of PABX System available for clients and users. The most popular among them include the single line system, which are the least expensive; the two-line system, which provide increased capacity at reduced cost; the three-line system that provide improved productivity and enhanced flexibility; and the virtual dedicated line system, which provide the best solution for organizations that do not have branch offices and those that require additional call handling capacity. In order to cater to various needs of the business environment, these service providers have designed a variety of call handling applications and features. Some of the most popular applications include the following: call waiting, conference calling, call forwarding, call transferring, auto attendant, call return, call waiting, call blocking, call conferencing, call transfer, caller ID, call waiting, call logging, call queuing, call ringing, call transferring, call waiting, conference call, music on hold, real-time conferencing, speed dial, speed dialing, video conferencing, web cam and web chat applications. The different types of services provided by these call handling systems also include voice mail (either automatic or manual) and fax.
A business telephone system typically consists of a personal computer network and the associated wiring loom. The computer networks may consist of one or more local area networks (LANs), remote area networks (RAS), or a virtual private branch exchange (VPE). Typically, there is an interchange of data and voice messages between the internal switch and the other connected office systems. In some case, a third party company serves as a connection tool between the internal switch and the different outside networks.
There are two main types of business telephone systems - enterprise and hosted. Hosted business telephone systems are typically offered by service providers who manage the system for the client. The advantage of having a hosted business telephone systems is that users are provided a common network that can be used in place of traditional LANs and RASs.
On the other hand, enterprise business telephone systems are typically provided by network providers and are usually used as a feature rather than a primary network. The advantage of enterprise business telephone systems is the increased scalability and the ability to implement hosted solutions within an enterprise setting. In addition, an IP Telephone System is able to use any type of communication media, including Internet telephony and traditional phone networks. This allows business firms to take advantage of new communication possibilities such as multi-line telephony at minimal additional cost.
As mentioned earlier, there are two main options for getting a PBX system up and running. You can either set up an automated attendant to answer your calls or you can set up an internal computer-based system. Both methods will provide your employees with a unified communications tool that will make sure you and your customers know how to get in touch with each other. Your business telephone systems will also serve as a very effective communication tool, as you can set up a virtual receptionist that takes messages and general questions and passes them on to appropriate parties. Check out this post for more details related to this article: https://en.wikipedia.org/wiki/Telephony.
